Terms and policy

The service

Plan Sakura is run by Promptech. It is a planning tool for one Japan trip. The planner is free. You can build the days yourself. The US$9.99 upgrade, paid once, unlocks file uploads, translation, companion invites, PDF export, and a share link.

Plan Sakura does not sell or operate flights, hotels, trains, tickets, or activities. It does not give medical, legal, visa, immigration, insurance, or safety advice. It is not a travel agent. A day in the app is not a ticket, a booking, or a confirmation.

The service is provided as it is and as it is available. To the extent the law allows, we do not warrant that it is accurate, complete, secure, or fit for your trip.

Your trip

Check every date, time, place, and route before you travel. A file can be read incorrectly. The reading is done by AI and can be wrong, incomplete, or invented. Maps, travel times, and opening hours are estimates and can be wrong.

A forecast can be wrong, and moving a stop for rain is not a promise. The forecast comes from Open-Meteo, using the place coordinates.

You are responsible for your passport, visa, travel insurance, tickets you still need to buy, and for getting to each booking on time.

The US$9.99 upgrade lets you invite up to 4 people. People you invite can see the trip, comment, and change the plan. They do not pay. They can use the paid features on your trip. You are responsible for what they do with it. A free account cannot send invites.

Translation

Translation is part of the US$9.99 upgrade. A free account does not include it. On an upgraded trip you can translate typed words, a voice note of up to 1 minute, or a photo. Each upgraded trip includes 200 texts of up to 1,000 characters, 20 voice notes, and 20 photos.

You can buy another 1,000 texts, 100 voice notes, 100 photos, and 200 document pages for $20 from Tools. The purchase is added to that trip, including the document pages on Docs. A guest uses the same allowance. When the included amount and any purchase are used up, that kind of translation stops.

We send the words, the voice, or the photo to Microsoft Azure Translator, Azure Speech, and Azure Document Intelligence. The voice and the photo are not kept. The words are kept with the trip. A translation can be wrong. Do not photograph a passport, a card, or another identity document.

Exchange rates

Yen rates in Tools come from third party data published by ExchangeRate-API. They update about once a day. A rate can be wrong, late, or missing.

Plan Sakura does not exchange money and does not set the rate. To the extent the law allows, Plan Sakura and Promptech are not responsible for a rate, a conversion, or any loss or cost from using one. Check the rate with your bank or the place you pay before you rely on it.

Your account

You can create a free account and plan a trip without paying. The US$9.99 upgrade unlocks uploads, translation, companion invites, PDF export, and a share link. You log in with email and a password, or Google. Keep that login to yourself. You are responsible for activity under your login.

You can delete the account from your profile. We email you a link. On that page you type DELETE and confirm. This cannot be undone. Your account and all of your data are deleted permanently. Deleting your account is immediate and permanent. Copies in our backups are cleared within 90 days. If you own the trip, that trip is deleted and every invite on it is deleted. An invited person who has no trip of their own loses that account too.

Your files

File upload is part of the US$9.99 upgrade. A free account cannot upload files. An upgraded account can upload up to 200 pages of PDFs for activities, hotels, and transport. You upload booking files for your own trip. You agree to these terms before you upload a file. We use them to build the days and to keep the file on that day. You need the right to upload those files, including details of any other person named in them. Check the times against the file you uploaded.

Do not upload a passport, a visa, a licence, or another identity document. Travel bookings only. We may refuse or delete a file. We may limit how much you can upload. Page 101 and later is refused when the 100 page allowance is used.

Privacy

We keep your name, email, profile photo, the trip, and the files you upload so we can run the trip. We do not sell them. We use Google Analytics to count page visits, payment, contact, and ticket links. We count page visits by country with Microsoft Azure. Your IP address is used to find the country and is not stored. This notice is under the Privacy Act 2020. Write to us to ask about your information. You can delete your account from your profile. Deleting your account is immediate and permanent. Copies in our backups are cleared within 90 days.

Files you upload are sent to Microsoft Azure Document Intelligence to read the text. That text, and the file name, are sent to Microsoft Azure OpenAI (Microsoft Azure AI) to build the days. The app and the stored trip run on Microsoft Azure. Typed words, a voice note, and a photo you translate are sent to Microsoft Azure Translator, Azure Speech, and Azure Document Intelligence. The voice and the photo are not kept. The words are kept with the trip. A translation can be wrong. Do not send a passport or a card. You agree to this processing, and you have no objection to it. Promptech does not operate those Microsoft services and has no control over how Microsoft processes that content. Booking documents and content you upload are not used to train AI models.

Payments are taken by Stripe. If you log in with Google, Google handles that sign-in. A map link opens in Google Maps. Mail from the app is sent through Microsoft Azure. Those companies have their own terms. Your information may be processed outside New Zealand. Do not upload a passport or another identity document.

Walk and drive times are requested from OpenStreetMap with the place coordinates.

Price

The planner is free. The optional upgrade is US$9.99, paid once, in US dollars. The amount on the Stripe payment page is that price. You accept these terms on that page before you can pay.

A free trip can be planned without paying. An upgraded trip stays active until one week after the trip ends.

Non-refundable

The payment is non-refundable once it is made. Deleting the account does not refund the payment. If we do not open the trip after a successful payment, write to us and we will refund that payment. A translation purchase is non-refundable once the allowance is added. If that allowance is not added after a successful payment, write to us and we will refund that payment. If the service is later unavailable, or data is later lost, that does not by itself create a refund.

Microsoft Azure AI

When you upload a file, we send that file to Microsoft Azure Document Intelligence to read the text. We send that text, and the file name, to Microsoft Azure OpenAI, which is Microsoft Azure AI, to turn the booking into days on the plan. Content you put into the service for that reading is processed by Microsoft Azure AI. The app, and the trip we store, also run on Microsoft Azure.

You agree to this when you use Plan Sakura, when you pay, and when you upload a file. You agree that your files and the text in them will be processed by Microsoft Azure AI. You agree that you have no objection to that processing.

Promptech does not operate Microsoft Azure, Azure Document Intelligence, Azure OpenAI, Azure Translator, or Azure Speech. We have no control over those services. We have no control over how Microsoft processes, stores, or returns your content, over whether the reading is correct, or over whether Microsoft's service is available. Microsoft's own terms apply to that processing. To the extent the law allows, we are not responsible for what Microsoft's AI does or fails to do.

Booking documents and content you upload are not used to train AI models.

App availability

We do not promise that Plan Sakura will be available, or available at a particular time. It may be slow, interrupted, or down. That includes maintenance, a fault in the app, and a failure of Microsoft Azure, Stripe, Google, or another provider we use.

We may change, limit, pause, or stop the service, or refuse a file or an account. To the extent the law allows, Promptech is not responsible for time you cannot use the app, for a plan you cannot open, or for any cost that follows.

Data loss

Keep your own copy of every booking file. Plan Sakura is not a backup and not a document locker. Files, days, invites, and accounts can be lost, corrupted, or deleted. That includes a bug, an outage, a failure of Microsoft Azure, and deletion of an account, which is permanent.

To the extent the law allows, Promptech is not responsible for lost, corrupted, or unavailable data, or for a missed booking or other cost that follows from that loss.

Security

Keep your login to yourself. No service can promise that it will never be accessed without permission, or that a file will never be lost. To the extent the law allows, Promptech is not responsible for unauthorized access to the service or to your files.

Other services

Airlines, hotels, rail companies, ticket sellers, maps, and other companies are not run by Promptech. Their own terms apply. A link in the app is not a booking made by us. To the extent the law allows, we are not responsible for what those services do or fail to do.

Microsoft, Stripe, and Google are not run by Promptech. Card payments are handled by Stripe. We do not store your full card number. Sign-in with Google is handled by Google. A map link opens Google Maps. Their own terms apply. To the extent the law allows, we are not responsible for what those services do or fail to do.

Plan Sakura may earn a commission if you buy from a ticket link. We do not sell those tickets.

Missed flights, tickets, and bookings

To the extent the law allows, Promptech is not responsible for a missed flight, a missed train, a missed bus, a missed ticket, a missed reservation, a wrong ticket, a wrong time, a delay, a cancellation, a schedule change, a closed place, or any cost that follows. This includes a booking that was not made, a booking that changed, and a ticket you needed but did not have.

Injury, loss, and other harm

Travel is at your own risk. To the extent the law allows, Promptech is not responsible for injury, illness, death, loss, theft, damage to property, or any other harm or cost connected with your trip, a place on the plan, or your use of Plan Sakura. This includes harm from relying on the plan.

Liability

To the extent the law allows, any liability Promptech has for the service is limited to the amount you paid for that trip. This includes the app being unavailable, lost or wrong data, AI reading a file incorrectly, and a failure of Microsoft, Stripe, Google, or another provider. We are not liable for indirect or consequential loss.

To the extent the law allows, you will meet a claim made against Promptech by someone else that arises from your files, the people you invite, your use of the service, or your breach of these terms.

Changes

We may change these terms or the service. The terms on this page are the ones that apply. If you keep using Plan Sakura after we change the terms, you accept the changed terms.

New Zealand law

These terms are governed by the laws of New Zealand. The courts of New Zealand have jurisdiction. Nothing in these terms removes a right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where that Act applies to you.